We benchmark

Analysing your direct competitors and, if necessary, selected organisations in other sectors.

We determine what your customers really value

Helping you segment by value proposition, not just by traditional factors like geography or size.

We assess performance

Comparing against industry benchmarks and internal KPIs to prioritise major shortfalls.

We analyse the business

Creating a rapid and pragmatic map of customers, channels, processes, systems and organisational structure to highlight priority areas for change.

We assess company culture

Including your organisation’s values, interactions, behaviours and readiness for change.

We create Target Operating Models

Designing and implementing optimised business blueprints that deliver customer value

We assess organisational structure and culture

Helping you define the organisational structure and ways of working that will be required to operate your new business model.

We measure success

Working with you to define ‘what good looks like’ and developing the performance measures, targets and mechanisms that allow you to measure how well you’re doing

We meticulously analyse

Building a solid understanding through gap analysis of the areas of change, and the design and development needed.

We create programme architectures

Consisting of defined work streams, projects and structure.

We enable high-level programme planning

Translating your programme objectives and architecture into a high-level roadmap of deliverables and milestones.

We help establish governance

Implementing a programme governance structure with clear roles, pragmatic processes and a well-defined modus operandi.

We put plans into action

Developing detailed implementation plans at a programme, work stream and individual level.

We offer ongoing programme management

Offering full support – from progress reporting to issue, risk and resource management.

We offer stakeholder management

Helping you to manage and balance the needs and priorities of the range of stakeholders impacted by organisational change.

We track benefits

Establishing mechanisms for evaluating and monitoring the financial and less tangible benefits of your programme.

We mobilise change programmes

Our structured, proven approach minimises the risk of a shaky start.

We help you develop and manage your Change resources

Supporting and coaching you in the selection and ongoing development of change leaders and managers

We manage communications

Ensuring that effective internal and external communications are maintained.