Transforming Business Performance

For any business that has been founded, grown and run by a powerful leader for more than 20 years, the day of eventual retirement represents a much bigger challenge than just presenting a gold watch.

The Challenge

When our work began, this organisation’s purpose and direction were unclear. The business was profitable but had little sense of common destiny. The four business divisions operated as separate entities. Performance management was limited to short-term cost control and profit improvement. A risk averse and cost conscious culture added to the difficulties in growing the business or holding senior managers to account.

Our Solution

Our goal was clear - to transform the business into a market-leading operation. And that is exactly what we did – through:

• Defining a common and challenging organisational purpose

• Challenging the Board to set ambitious growth targets and strategies

• Enabling the business to achieve these targets by redesigning the organisation and developing capability

• Supporting and coaching the Board to dramatically change the way they worked together.

The Outcomes

The transformation of profitability achieved by this new sense of purpose was no accident. As a result of our work, our client:

• Doubled its profits in one year

• Achieved a benchmark return on equity of 31%

• Become an attractive and inspiring place to work